From the power of transparent communication to innovative methods of recognition, Donald Thompson and Jackie Ferguson uncover the key ingredients for leading a highly engaged workforce. Learn how transparent communication builds trust and loyalty while fostering an environment of openness and collaboration, and take note of innovative ways to ignite motivation and fuel productivity by appreciating and listening to your team members. With real-world examples and expert advice, they decode the secrets to activating engagement strategies that drive innovation, reduce turnover, and enhance customer satisfaction.